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Terms and Conditions

1. Purchase Agreement
By placing an order on our website, you confirm that you have read the full product description and agree to enter into a legally binding contract with Cepaea. All orders are subject to acceptance and availability.

2. Pricing and Payment

  • Prices are displayed on our website and may be updated without notice.

  • We reserve the right to correct any inadvertent pricing errors.

  • Any applicable sales tax or additional charges will be clearly detailed during the payment process.

3. Product Labelling and Intended Use

  • Each product is clearly labelled with all relevant details (e.g. “100g”) and usage instructions.

  • Our product range includes terrariums, live invertebrates (snails, isopods, springtails), terrarium supplies, and food items such as carrots, sweet potatoes, spirulina starter cultures, and mushrooms.

  • The food items (carrots, sweet potatoes, spirulina, mushrooms, etc.) are intended solely for consumption by invertebrates and not for human consumption.

  • Live invertebrates are provided for terrarium display and care only.

4. Ordering, Cancellation, and Changes

  • Orders are confirmed once you complete the checkout process.

  • If you wish to cancel or modify your order before dispatch, please contact us immediately.

  • Cancellation rights are provided in accordance with the Consumer Contracts Regulations 2013.

5. Returns, Refunds, and Warranty Claims

  • Standard Returns: You have 14 calendar days from the date of delivery to return an undamaged product, along with its accessories, original packaging, and proof of purchase.

  • Damaged or Faulty Products: If a product is damaged or faulty upon arrival, please contact us within 14 days with supporting evidence (e.g. photo or video), and we will arrange for a replacement or refund.

  • Warranty Claims: For valid warranty claims, we will repair or replace the product. If repair or replacement is not feasible within a reasonable time, you will be entitled to a full refund upon return of the product.

  • Exclusions: Perishable items, live invertebrates, and any products specifically noted on the product page are excluded from change-of-mind returns.

6. Shipping and Costs

  • Customers are responsible for return shipping costs when exercising the 14-day cancellation right, unless the product is faulty or damaged on delivery.

  • Initial shipping fees are non-refundable unless required by law.

7. Liability and Indemnity

  • Cepaea’s liability is limited to the maximum extent permitted by UK law and shall not exceed the total amount paid for the product.

  • We are not liable for any indirect, incidental, or consequential losses incurred through the use or misuse of our products.

  • You agree to use our products in accordance with the provided instructions. We are not liable for any harm or damage resulting from improper or unintended use.

  • We are not liable for failure to perform due to events beyond our control (force majeure). In such cases, we will notify you and take reasonable steps to minimize the impact.

  • Nothing in these terms excludes or limits your statutory rights.

8. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Intellectual Property
All content on our website (including text, graphics, and images) is owned by or licensed to Cepaea and is protected by copyright and other intellectual property laws.

10. Amendments to These Terms
Cepaea reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.

11. Contact Information
For any questions regarding these Terms and Conditions, please contact us at cepaea_store@outlook.com.

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